Return and Exchange Policy PDF Print E-mail

We want to thank you for your order! We appreciate your business and will work hard to have you become a repeat customer!

In the event an item was not as expected, we offer an EXCHANGE or a STORE CREDIT *, within 14 days of the purchase date. NO REFUNDS.


PLEASE NOTE: Samples, Seasonal and Holiday Items are considered final sale only (see policy below)***.

  • We will exchange Seasonal/Holiday Items for size only within 7 days of receipt of items (if size is not available, store credit will be given).

  • Sale/Clearance items  are considered Final Sale.

If you have a question on sizing or policy, please feel free to give us a call us at 201-888-5879. We always try to work with our customers. Thank you!


We hope that you will be completely satisfied with your purchase from The Virtuous Closet.


Your satisfaction is VERY important to us, therefore we would like to minimize returns as much as possible. We are always happy to answer questions about the products we carry or provide measurements to assist with sizing, check material content, color, etc.
Please email or call us at 201-888-5879 before ordering if you are not sure of the size or would like additional information.

  • In the event an item was not as expected, we will offer an EXCHANGE or a STORE CREDIT *, within 14 days of the delivery receipt of purchase subject to the following terms. NO REFUNDS.

  • Items eligible for exchange or store credit MUST BE RECEIVED within 14 days of customer's receipt of these items.

  • ALL SALES FINAL AFTER 14 DAYS

  • NO EXCHANGES or STORE CREDITS will be issued on the following:  Special Order Items, Items on Sale or Clearance discounted at 20% off or more, or identified as a "Final Sale" are not returnable and are considered FINAL SALE.

  • PLEASE NOTE***We will exchange Seasonal/Holiday Items for size only within 7 days of receipt of items (if size is not available, store credit will be given).

  • We offer no price adjustments on previous purchases.

***If you find it necessary to exchange or return an item for store credit, please contact us for a RAN. (Return Authorization Number). This number must be written on the outside of the return package.  Packages that arrive without a Return Authorization Number will be refused.  Shipping for both the return and the exchanged item is at the expense of the purchaser.
To be exchanged for merchandise OR store credit, the item must be in its original condition. Tags must be intact, unlaundered, etc. If these requirements are not met, we cannot accept the exchange. Item must return shipped in a similar fashion to how it was received (inside water-tight bag and bagged or boxed).


**Please include a copy of invoice so we know who to credit.

If you would like to speak with us please feel free to call anytime during the hours of 9:00am - 5:00pm est.

All other times, kindly leave a clear message including your name, phone number and items of interest. Your calls will be returned the following day, unless otherwise stated in your message. 

Our customer service hours are: Monday through Saturday from   10:00 - 5:00.  We are closed on Sundays.

We are always available  through email. Click here to email us.                                      
When you email us please include the following information:

* Name

* E-Mail Address

* Phone Number (if you'd like us to call you)


Thank you!



We hope that you will be completely satisfied with your purchase from The Virtuous Closet.

Your satisfaction is VERY important to us, therefore we would like to minimize returns as much as possible. We are always happy to answer questions about the products we carry or provide measurements to assist with sizing, check material content, color, etc. Please email or call us before ordering if you are not sure of the size or would like additional information.

In the event an item was not as expected, we will offer an EXCHANGE or a STORE CREDIT *, within 14 days of the delivery receipt of purchase subject to the following terms. NO REFUNDS.

Items eligible for exchange or store credit MUST BE RECEIVED within 14 days of customer's receipt of these items

ALL SALES FINAL AFTER 14 DAYS

NO EXCHANGES or STORE CREDITS will be issued on the following:  Special Order Items, Items on Sale or Clearance discounted at 30% off or more, or identified as a "Final Sale" are not returnable and are considered FINAL SALE.

PLEASE NOTE***We will exchange Seasonal/Holiday Items for size only within 7 days of receipt of items (if size is not available, store credit will be given).

We offer no price adjustments on previous purchases.

If you find it necessary to exchange or return an item for store credit, please contact us for a RAN. (Return Authorization Number). This number must be written on the outside of the return package.  Packages that arrive without a Return Authorization Number will be refused.  Shipping for both the return and the exchanged item is at the expense of the purchaser.

To be exchanged for merchandise OR store credit, the item must be in its original condition. Tags must be intact, unlaundered, etc. If these requirements are not met, we cannot accept the exchange. Item must return shipped in a similar fashion to how it was received (inside water-tight bag and bagged or boxed). Please include a copy of invoice so we know who to credit.

Please allow up to 30 days for processing of returns for store credit. If you have not received a credit within that time please feel free to contact us.

Exchanges or returns should be mailed to:

Denim & Daisies, LLC

713 Main Street

Boonton, NJ 07005

BE SURE TO GET AN RA NUMBER FROM US FIRST. Thank you.

You can reach us by phone or fax at:

973-331-9009

or E-mail us at either:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it (from 9:00-5:00 Monday-Saturday)

or

This e-mail address is being protected from spambots. You need JavaScript enabled to view it (early mornings, evenings, & on Sundays)

If you ordered using a promotional discount and you do not meet the criteria for the discount after the return, handling fees may apply and your credit may be adjusted accordingly. (Example: Orders over $150.00 receive free shipping. If you return something and your new total is $102.00, shipping fees may be applied at the rate the merchandise would have shipped for).

Pre-orders are advance purchases made on merchandise that is scheduled to ship at a future date. You may Pre-Order Merchandise in one of two ways:

You may pre-order merchandise directly from our website. If your pre-order this way you will be charged in full for your items at the time the order is placed as our website is set up to process credit card or Paypal orders directly online.

You may call or e-mail us with your pre-order list and we will take only a 25% deposit on the items you wish to pre-order. Then the balance will be due once your merchandise arrives at our boutique.

Because the items you order are purchased especially for you and will no longer be available for others to purchase, and because as our inventory is purchased, we re-order available stock,  cancelled Pre-Orders will be charged  a 20% cancellation fee and the remaining balance will be put towards an "in-store credit."

We will always do our best to exchange sizes for you when the size you preordered doesn't work and if your size is unavailable, we will  exchange your preorder for other same season or prior season merchandise.

Free shipping on pre-orders over $150.00 applies to items shipped at the same time. If you have different delivery dates or different groups on the same order you will receive your first shipment free and a flat $5.00 priority fee will be charged for each additional shipment.

In stock items placed with a preorder will be considered a separate order and shipping prices will be adjusted. In stock items will ship immediately and cannot be held to ship with preorders.

If the manufacturer decides not to produce a certain style you will be refunded your deposit or if they do not ship that style to us for whatever reason, you will also be refunded your deposit.

We are not responsible for Pre-Orders/Reserve Items that arrive late due to manufacturer delays. We consider the expected delivery date up through 30 days later than expected to still be "Acceptable & On Schedule".

SPECIAL ORDER items are ordered specifically for you from the manufacturer and as they are items we did not order for our boutique or are additional merchandise we did not plan to purchase. "SPECIAL ORDER" items are considered a FINAL SALE and therefore are non-returnable. No exceptions. Thank you for understanding!

Orders are processed directly online with our credit card company as soon as they are placed and if cancelled more than 3 hours after they are placed will incur a 20% restocking fee. Thank you for understanding.

We accept the following forms of payment:

* VISA * MASTERCARD * DISCOVER * AMERICAN EXPRESS * and PAYPAL

PLEASE NOTE: Orders are processed directly online with our credit card company as soon as they are placed and if cancelled will incur a 20% restocking fee.

All policies effective for orders placed on/or after October 1, 2008

Shipping

We ship orders Monday through Saturday using the United States Postal Service Priority Mail and Express Mail.

Priority Mail with Delivery Confirmation (US only)

$1-$50 = $7.00 -$10.00shipping

$50 - $75 - $10.00 - $12.00 shipping

$76 - $150 = $12.00 - $16.00 shipping

Any shipping costs that are more than the weight needed to ship your items will be credited to the buyers credit card. We will notify you of this credit via email (if one is provided).

For orders over $150, in the US, shipping rates will reflect the weight of the parcel. The shipping costs may be lower due to the weight of the items (s). Shipping will be adjusted on all International Orders and the balance, if any, will be placed onto your credit card.

We do our best to ship all orders within 48 hours of receipt. Priority mail usually takes 2-3 business days so you should receive your order within 5-7 days. If you need your item(s) sooner, please call your order in and let us know that you need it ASAP and we will get it right out to you.

EXPRESS MAIL - PREMIUM SHIPPING

For express mail please add $20  to the applicable charges above. All express mail purchases may be called in at 201-888-5879 or completed on line by choosing PREMIUM SHIPPING.

INTERNATIONAL ORDERS

If you require shipping outside of the United States please email us for shipping at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at 201-888-5879. When international orders are placed directly on the website, shipping charges will be adjusted and the balance, if any, will be placed on your credit card.



If you would like to speak with us please feel free to call anytime during the hours of 9:00am - 5:00pm est.

All other times, kindly leave a clear message including your name, phone number and items of interest. Your calls will be returned the following day, unless otherwise stated in your message.

Our customer service hours are: Monday through Saturday from 10:00 - 5:00.  We are closed on Sundays.

We are always available through email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

When you email us please include the following information:

* Name

* E-Mail Address

* Phone Number (if you'd like us to call you)

Thank you!